Findings from a research done by alternative deposits provider Ome shows that the foremost reason for the conflict between landlords and tenants is the unexplained or poorly explained deductions from the tenant’s deposit after the termination of the tenancy. Disagreement on property cleanliness upon checking comes second. And other reasons for disputes include redecoration, missing or replaced items and arrears on rent and bills.
As renting is increasingly being viewed as belonging to the service industry, tenants now are perceived as clients looking for better customer service and better value for their money. Poor customer service, especially in this digital age, can earn the property owner a bad “rep”, which of course is very bad for business.