Acceptable Use Policy


Effective date: March 18, 2019

This Acceptable Use Policy document, including the following list of Prohibited Activities, is an integral part of your Hosting Agreement with Apex27 Limited. If you engage in any of the activities prohibited by this AUP document Apex27 Limited may suspend or terminate your account.

Apex27 Limited's Acceptable Use Policy (the "Policy") for Apex27 Limited Services is designed to help protect Apex27 Limited, Apex27 Limited's customers and the Internet community in general from irresponsible or, in some cases, illegal activities. The Policy is a non-exclusive list of the actions prohibited by Apex27 Limited. Apex27 Limited reserves the right to modify the Policy at any time, effective upon posting at www.apex27.co.uk/acceptable-use-policy.

Prohibited Uses of Apex27 Limited Systems and Services:

1. Transmission, distribution or storage of any material in violation of any applicable law or regulation is prohibited. This includes, without limitation, material protected by copyright, trademark, trade secret or other intellectual property right used without proper authorization, and material that is obscene, defamatory, constitutes an illegal threat, or violates export control laws.

2. Sending Unsolicited Bulk Email ("UBE", "spam"). The sending of any form of Unsolicited Bulk Email through Apex27 Limited's servers is prohibited. Likewise, the sending of UBE from another service provider advertizing a web site, email address or utilizing any resource hosted on Apex27 Limited's servers, is prohibited. Apex27 Limited accounts or services may not be used to solicit customers from, or collect replies to, messages sent from another Internet Service Provider where those messages violate this Policy or that of the other provider.

3. Running Unconfirmed Mailing Lists. Subscribing email addresses to any mailing list without the express and verifiable permission of the email address owner is prohibited. All mailing lists run by Apex27 Limited customers must be Closed-loop ("Confirmed Opt-in"). The subscription confirmation message received from each address owner must be kept on file for the duration of the existence of the mailing list. Purchasing lists of email addresses from 3rd parties for mailing to from any Apex27 Limited-hosted domain, or referencing any Apex27 Limited account, is prohibited.

4. Advertising, transmitting, or otherwise making available any software, program, product, or service that is designed to violate this AUP or the AUP of any other Internet Service Provider, which includes, but is not limited to, the facilitation of the means to send Unsolicited Bulk Email, initiation of pinging, flooding, mail-bombing, denial of service attacks.

5. Operating an account on behalf of, or in connection with, or reselling any service to, persons or firms listed in the Spamhaus Register of Known Spam Operations (ROKSO) database at www.spamhaus.org/rokso.

6. Unauthorized attempts by a user to gain access to any account or computer resource not belonging to that user (e.g., "cracking").

7. Obtaining or attempting to obtain service by any means or device with intent to avoid payment.

8. Unauthorized access, alteration, destruction, or any attempt thereof, of any information of any Apex27 Limited customers or end-users by any means or device.

9. Knowingly engage in any activities designed to harass, or that will cause a denial-of-service (e.g., synchronized number sequence attacks) to any other user whether on the Apex27 Limited network or on another provider's network.

10. Using Apex27 Limited's Services to interfere with the use of the Apex27 Limited network by other customers or authorized users.


Customer Responsibility for Customer's Users

Each Apex27 Limited customer is responsible for the activities of its users and, by accepting service from Apex27 Limited, is agreeing to ensure that its customers/representatives or end-users abide by this Policy. Complaints about customers/representatives or end-users of an Apex27 Limited customer will be forwarded to the Apex27 Limited customer's postmaster for action. If violations of the Apex27 Limited Acceptable Use Policy occur, Apex27 Limited reserves the right to terminate services with or take action to stop the offending customer from violating Apex27 Limited's AUP as Apex27 Limited deems appropriate, without notice.

Contact Us

If you have any questions about this Acceptable Use Policy, please contact us by email aup@apex27.co.uk

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